What owners say after working with us
Not polished quotes — real feedback from people who ran their business through the process and can speak to what it was actually like.
Back to HomeFrom businesses across Penang and Malaysia
Salmah Hamid
Café owner, George Town
"We were getting the same questions on WhatsApp every day — opening hours, whether we do takeaway, if we have vegetarian options. Ahmad helped us set up a small helper that handles all of that now. It took about ten days from start to finish. I did not expect it to be so calm a process."
May 2025
Lee Wei Kiat
Bookkeeper, Butterworth
"I was sceptical going in — I had seen too many 'AI solutions' that were really just subscription platforms dressed up. akalworka felt different. They spent a proper hour just asking about my week before suggesting anything. The toolkit they put together is small but I genuinely use it every day."
April 2025
Priya Nair
Tuition centre director, Kepala Batas
"The dashboard has made a real difference. I used to do a rough count of enrolments in my head — now I can actually see which days are busiest, which subjects are dropping, and when to plan promotions. The setup took about five weeks. Nurul walked me through everything at handover."
May 2025
Azlan Yusoff
Hardware shop owner, Juru
"Honestly I was not sure what they could help with in a hardware shop. But we set up a simple question helper for our Facebook page and it handles stock inquiries when we are not online. Saved my brother from answering messages until midnight. Good value for what it does."
April 2025
Tan Mei Ling
Physiotherapy clinic, Georgetown
"The Routine Ease service was exactly what I needed. I was spending too much time on appointment reminders and sending the same pre-visit instructions to patients. Those tasks are handled now. The documentation they left me is written in plain English — I could refer back to it without needing to contact them again."
May 2025
Razif Bakar
Event management, Penang
"I came in with a pile of spreadsheets from the last two years that I had never properly analysed. Ravi turned that into a dashboard where I can see peak booking months, venue preferences, and average lead times. That kind of view used to take me an afternoon to piece together manually."
May 2025
A closer look at how the work unfolded
Question Helper Setup · George Town Café
Challenge
The café owner was answering the same WhatsApp messages each day, often outside business hours. Around 60–70% of messages were identical questions about menu, hours, and delivery options.
Approach
We collected two weeks of common queries, drafted responses in the café's own voice, and set up an AI helper on their existing WhatsApp Business number. Duration: 10 days.
Outcome
Routine query messages handled without owner input. The owner now checks messages once in the morning rather than throughout the day. No missed customer inquiries during off-hours.
"It genuinely runs quietly in the background. I forgot it was there until a friend told me they got a reply at 11pm." — Salmah H.
Simple Dashboard Setup · Tuition Centre, Kepala Batas
Challenge
Enrolment data existed across three spreadsheets that had not been reconciled properly in over a year. The director had no visibility into which subjects were growing or declining.
Approach
We reviewed the source files, standardised the data format, and built a dashboard showing monthly enrolment trends by subject and day. Setup included a short training session. Duration: 5 weeks.
Outcome
Director can now update the dashboard herself each month. Two underperforming subject slots identified and adjusted within weeks of setup. Promotional timing now based on actual data patterns.
"The handover notes were good enough that I did not need to call them. That is a first for any IT-related project I have done." — Priya N.
Numbers from our work so far
47+
Projects completed
3 yrs
Active in Penang
4.7
Average client rating
91%
Still using their setup
Questions before getting started?
Ready to have a conversation?
There is no commitment involved in reaching out. Tell us about your business and we will share an honest view of where we might be able to help.
Get in Touch